Geek Central

Normal Business Hours

Our normal business hours are Monday through Friday, 10:00 A.M. until 6:00 P.M.
Urgent call outs – after normal business hours are also available subject to availability.

If you need service our phone number is 507-330-0825 – If you have a simple question and / or want to setup an appointment outside of normal business hours please send an email to Tech Support

Spyware & Antivirus Removal

Monday thru Friday, 10:00am until 6:00pm $105.00 - $155.00.

Shop Rate

Monday thru Friday, 10:00am until 6:00pm $95.00 per hour.

On Site Residential Rate

Monday thru Friday, 10:00am until 6:00pm $110.00 per hour.

On Site Small Business / Home Office Rate

Monday thru Friday, 10:00am until 6:00pm $110.00 per hour.

On Site Commercial Rate

Monday thru Friday, 10:00am until 6:00pm $145.00 per hour.

On Site After Hours Rate

After normal business hours $255.00 per hour.

We have a minimum charge of 1 hour and bill in units of 1 hour.

For onsite work - Charges begin from when we leave our office and end when our staff returns to our office.

Spyware & Antivirus Removal Rates

Geek Central virus and spyware removal begins at $105 and tops out at $155 depending on the time spent. Included in this service is both the removal of viruses and spyware as well as the application of Microsoft Windows updates for those customers running Microsoft Windows XP, Windows Vista, Windows 7, Windows 2003 Server or Windows 2008 Server. In the event a customer requests further work after the above services have been completed the normal billable rates will apply.

For Netbooks the rate starts at $75.00 and tops out at $95.00

Privacy & Security of Customer Information

Geek Central respects the privacy of our customers. We do not give out customer information to anyone without your prior written consent by email, fax or letter.

We use state of the art technology to keep our customer's information secure.

Often during the course of our work we learn customer's sensitive information including administrator passwords, firewall setups, financial systems, etc. This information is kept in the strictest of confidence and is not divulged without the express written consent of the customer.

Payment Terms

Our standard payment terms are strictly payment on delivery for all hardware and software items unless otherwise arranged. Consultancy and installation charges are to be paid at the end of each visit.

Overdue Accounts

In cases of non-payment, a late fee of $10.00 per month will be added to the previous balance and shall be payable by the purchaser to Geek Central. An account is considered overdue if not paid for within 60 days of the date the invoice was generated. After six months the delinquent account will turned over to collections and no further credit will be extended. All work requested in the future will require prepayment. The purchaser shall on demand reimburse Midwest Communication and / or Geek Central for all costs, expenses or other sums reasonably incurred in this, including court costs and attorney fees.

Ownership of Goods

All goods remain the property and title of Midwest Communication and / or Geek Central until paid for in full. The customer agrees that if payment becomes overdue, Midwest Communication and / or Geek Central and its agents may recover all goods and enter the customer’s premises for that purpose.

Warranty

The original importer and distributor or manufacturer warrants all goods. Unless specifically stated - all warranties are returned to them. This means the item(s) must be returned freight paid to Midwest Communication and / or Geek Central who will then forward the item(s) to the respective importer & distributor or manufacturer for repair or replacement. Onsite service where you do not have an onsite warranty is charged for at our standard consultancy rates

Warranty only covers hardware. It does not cover software installation, setup and configuration. Installation, labor and consultancy charges are not part of a hardware warranty. You must implement a protection system (Backups, power protection, UPS, hard disk mirroring, RAID, anti virus software and system, firewalls, etc.) that will recover your software setup, data and configuration that is consistent with your needs. To do this – you need to plan for disaster recovery and identify your needs before a disaster happens.

Quotation & Pricing Notes

Quotations are as accurate as possible as at the date issued. We cannot hold this or any other pricing estimate or quotation given valid for any time period. Our prices are based on costs from our suppliers, which can and do change. Therefore all prices quoted are subject to change without notice.

Reasonable care will be taken in preparing our quotations – errors and omissions are possible. Costs are prepared on the basis of information supplied to Midwest Communication and / or Geek Central.

If this information is inaccurate – our quotation can be also be incorrect.

Estimates on the number of hours to set-up and install a computer system depend on many variables:

• How much help is given during the installation.
• Your own computer knowledge level and understanding.
• Complexity of the software options you decide to take.
• The expectation of no existing faults.
       (This includes existing computers, cabling, software configurations)
• No upgrades required to existing systems, hardware or software.
• Readiness of phone lines, internet connection, passwords and power.
• Easy access to computers, offices, equipment and staff during installation.

Faribault MN Rice 507